DocuWare

What is DocuWare?

DocuWare is a document management and workflow automation platform with document capture, indexing and process automation, suited to businesses wanting to digitise and automate document heavy processes like invoices and HR. It captures documents (scanning, email, import), indexes them (often with automatic data extraction), stores them securely with version control and permissions, and automates the workflows around them, approvals, routing, invoice processing, HR onboarding, so document heavy processes become digital and automated. Cloud or on premise and part of Ricoh, DocuWare suits businesses, especially mid sized, wanting to digitise paper, automate document processes, and manage documents securely. For document workflow and automation, DocuWare is a leading choice.

DocuWare's distinction is combining document management with capture and workflow automation for document heavy processes. Beyond storage, it captures and extracts data from documents and automates the processes around them (invoice approval, HR, contracts), so it digitises and automates whole workflows, not just files, which simple storage cannot do and which is its core value for document heavy operations. That capture plus workflow automation sets it apart.

Who DocuWare is best for

DocuWare is best for businesses, especially mid sized, that want to digitise paper and document heavy processes and automate the workflows around them (invoice processing, HR, contracts), with secure document management. It suits document workflow and automation needs. It is a weaker fit for Microsoft organisations wanting simple bundled management, where SharePoint fits, those wanting metadata driven findability, where M-Files fits, simple secure cloud content, where Box fits, or legal specialist needs, where iManage fits.

Key features

The core strengths are document capture (scanning, email, import) with automatic indexing and data extraction, secure storage with version control and permissions, and workflow and process automation (approvals, routing, invoice and HR processes), plus forms and integrations. DocuWare offers cloud or on premise deployment and prebuilt process solutions. Its capture, indexing and workflow automation for document processes are its defining advantages.

DocuWare pricing

DocuWare is quote based, priced on users, the modules and processes needed, storage and deployment (cloud or on premise), typically as a subscription, with cloud packages and tailored pricing. It positions for document heavy process automation, so costs reflect that scope and implementation. Contact DocuWare for a demo and quote via the DocuWare pricing page.

Integrations and ecosystem

DocuWare integrates with Microsoft 365 (Outlook, Office), ERP and accounting systems, and many business applications, with an API and prebuilt connectors, important for automating processes like invoicing. Its integrations with business and ERP systems, which let DocuWare automate document processes across the tools organisations use, support its workflow automation positioning.

DocuWare and automation

Document management plus capture and workflow automation is the signature strength: DocuWare captures and extracts data from documents and automates the processes around them (invoice approval, HR, contracts), digitising and automating whole workflows rather than just storing files, which simple storage cannot do. For document heavy operations, this automation is the main reason to choose DocuWare.

Ease of use and support

DocuWare is well rated for capture, workflow automation, digitising processes and support, with vendor and partner implementation, popular with mid sized businesses. Its G2 reviews praise automation, capture and process digitisation, with implementation and quote based pricing the main considerations.

Is DocuWare worth it?

For businesses, especially mid sized, that want to digitise and automate document heavy processes (invoicing, HR, contracts) with secure document management, DocuWare is an excellent choice. The main caution is implementation and quote based pricing, so Microsoft organisations wanting simple bundled management may prefer SharePoint, metadata findability M-Files, and simple cloud content Box, but for document workflow and automation DocuWare leads.