Freshchat

What is Freshchat?

Freshchat is the messaging and live chat product from Freshworks, offering website chat, chatbots and omnichannel messaging across channels like WhatsApp, at an affordable price with a free tier. Launched in 2017, it brings modern conversational support to small and mid sized teams, and integrates naturally with the wider Freshworks suite, including Freshdesk and the Freshworks CRM. For teams wanting value messaging that connects to their support and sales tools, Freshchat is a solid, well priced choice.

Freshchat's distinction is value within an integrated suite. It delivers capable live chat, bots and omnichannel messaging at Freshworks' characteristically affordable prices, and connects to Freshdesk for a joined up support experience. For businesses already in or considering the Freshworks ecosystem, that fit and value are the main appeal.

Who Freshchat is best for

Freshchat is best for small and mid sized teams that want affordable live chat and omnichannel messaging, especially those already using or considering Freshworks tools like Freshdesk. It suits teams wanting value and suite integration. It is a weaker fit for those wanting a single dedicated best in class chat tool, where LiveChat fits, or the deepest AI first platform, where Intercom leads, and for teams committed to a different ecosystem.

Key features

The core strengths are a live chat widget, chatbots, and omnichannel messaging across channels including WhatsApp, Instagram and more, plus a shared inbox and canned responses. Freshchat includes AI through Freddy for bots and agent assist, and integrates tightly with Freshdesk and the Freshworks CRM. Its value and omnichannel reach within the Freshworks suite are its defining advantages.

Freshchat pricing

Freshchat has a free plan for a limited number of agents with core messaging. Paid plans are priced per agent per month: Growth from around 19 US dollars, Pro around 49, and Enterprise around 79, billed annually, with omnichannel and AI features scaling at each tier, in line with Freshworks' affordable positioning. Confirm current figures on the Freshchat pricing page.

Integrations and ecosystem

Freshchat integrates tightly with Freshdesk and the Freshworks CRM, plus third party tools and channels like WhatsApp and Instagram, so messaging connects to support and sales. Its place in the Freshworks suite is central, letting teams build a joined up support stack at an affordable price.

Freshchat AI

Freshchat includes Freddy AI, powering chatbots that resolve common questions and agent assist that drafts and suggests replies, bringing modern AI messaging to its affordable tiers in line with the broader shift toward AI in support.

Ease of use and support

Freshchat is generally easy to adopt, especially for teams already using Freshworks, with quick setup and suite consistency. Support is via Freshworks channels. Its G2 reviews praise value, omnichannel reach and suite integration, with some notes on depth versus dedicated chat specialists.

Is Freshchat worth it?

For a small or mid sized team that wants affordable live chat and omnichannel messaging, especially within the Freshworks suite, Freshchat is a solid, well priced choice. The main caution is that teams wanting a single dedicated best in class chat tool may prefer LiveChat, and those wanting the deepest AI first platform may prefer Intercom, while Freshworks users get strong value and integration from Freshchat.