LiveChat

What is LiveChat?

LiveChat is a dedicated, polished live chat platform used by more than 37,000 businesses for both customer support and sales. Founded in 2002 in Poland and now a public company, it is one of the most established and reliable tools in the category, focused on doing website chat exceptionally well: fast, customisable, and backed by a huge marketplace of integrations. Where some tools bundle chat into a wider suite, LiveChat is purpose built for chat, which shows in its speed and polish.

LiveChat's distinction is maturity and focus. It offers rich agent tools, deep customisation, strong reporting and reliability built over two decades, plus connections to help desks, CRMs and ecommerce platforms. For a team that wants a best in class dedicated chat tool rather than a chat feature bolted onto something else, it is a leading choice.

Who LiveChat is best for

LiveChat is best for small to mid sized businesses and teams that want a polished, reliable, dedicated live chat tool for support and sales, with strong customisation and integrations. It suits those who value chat as a core channel. It is a weaker fit for teams wanting a free tool, where tawk.to or free tiers fit, or those wanting an all in one help desk and AI platform, where Intercom or Zendesk may suit better, though LiveChat connects to its own help desk product.

Key features

The core strengths are a fast, highly customisable chat widget, rich agent tools like canned responses and message sneak peek, routing, and strong reporting and analytics. LiveChat offers proactive chat invitations, visitor tracking, and a large integration marketplace, plus AI features and a companion chatbot product. Its speed, polish and reliability as a dedicated chat tool are its defining advantages.

LiveChat pricing

LiveChat does not offer a free plan, only a trial. Paid plans are priced per agent per month: Starter from around 20 US dollars, Team around 41, Business around 59, and an Enterprise tier, billed annually, with more features and AI at higher tiers. Its companion ChatBot product is priced separately. For a dedicated chat tool of its quality, pricing is mid range. Confirm current figures on the LiveChat pricing page.

Integrations and ecosystem

LiveChat's marketplace offers more than 200 integrations, covering CRMs, help desks, ecommerce platforms like Shopify, and communication tools, plus an API. It is part of a wider family that includes ChatBot, HelpDesk and KnowledgeBase products, so teams can build a connected support stack around it.

LiveChat AI

LiveChat offers AI features for assisting agents and, through its ChatBot product and newer AI capabilities, automating responses and deflecting common questions. Its AI complements the human chat experience the platform is known for, adding automation where it helps.

Ease of use and support

LiveChat is polished and easy for agents to use, reflecting two decades of refinement, with quick setup and good documentation and support. Its G2 reviews praise speed, reliability and customisation, with the lack of a free plan and AI being a separate product the main considerations.

Is LiveChat worth it?

For a business that wants a polished, reliable, dedicated live chat tool for support and sales, LiveChat is one of the strongest choices available, with maturity and integrations few match. The main cautions are that it has no free plan and its AI chatbot is a separate product, so budget teams may prefer tawk.to or Tidio, and those wanting one all in one AI support platform may prefer Intercom.