Crisp

What is Crisp?

Crisp is an affordable all in one business messaging platform built around a shared inbox, with live chat, chatbots, a help desk, a CRM and campaigns in one tool. Founded in 2015 in France, it is designed for startups and small businesses that want to unify customer conversations across channels without paying per agent. Its standout commercial feature is pricing per workspace rather than per seat, which makes it unusually cost effective for growing teams, since adding agents does not raise the bill.

Crisp's distinction is breadth and pricing model. Rather than just live chat, it bundles the messaging, bots, knowledge base and light CRM a small business needs, and its per workspace pricing can be dramatically cheaper than per agent rivals once a team grows. For a small team wanting an all in one, affordable communication hub, Crisp is a compelling choice.

Who Crisp is best for

Crisp is best for startups and small to mid sized businesses that want an affordable, all in one messaging and shared inbox tool, especially teams that would find per agent pricing expensive. It suits those wanting chat, bots and a light CRM together. It is a weaker fit for large enterprises needing deep configuration and omnichannel scale, where Intercom or Zendesk fit, and for teams wanting a single dedicated best in class chat tool, where LiveChat fits.

Key features

The core strengths are a shared inbox unifying chat, email and social, a live chat widget, a chatbot builder, and a light CRM and knowledge base. Crisp adds campaigns for proactive messaging, a status page, and AI features, all in one platform. Its all in one scope and per workspace pricing are its defining advantages for cost conscious small teams.

Crisp pricing

Crisp has a free plan for basic chat, enough to start. Paid plans are priced per workspace, not per agent: Mini from around 45 US dollars a month, Essentials around 95, and Plus around 295, each unlocking more features and allowing unlimited or many agents. That per workspace model means cost does not climb with headcount, which is a major advantage for larger teams. Confirm current figures on the Crisp pricing page.

Integrations and ecosystem

Crisp integrates with Shopify, WordPress, Slack, and many other ecommerce, website and communication tools, plus an API. Its integrations let small businesses connect chat and the shared inbox to their store and stack, supporting its role as an all in one hub.

Crisp AI

Crisp has added AI features that help answer questions and assist agents, alongside its chatbot builder, bringing automation and deflection to its affordable, all in one platform. Its AI supports the small teams that use Crisp to cover more conversations with fewer people.

Ease of use and support

Crisp is generally easy to use and quick to set up, with a clean shared inbox that small teams adopt readily. Support is via chat and documentation. Its G2 reviews praise the all in one breadth, value and per workspace pricing, with less enterprise depth than heavyweight rivals the expected trade off.

Is Crisp worth it?

For a startup or small to mid sized business that wants an affordable, all in one messaging and shared inbox tool, Crisp is one of the best value choices available, and its per workspace pricing is a real advantage as teams grow. The main caution is that large enterprises needing deep scale and configuration should look at Intercom or Zendesk, while cost conscious small teams get excellent value from Crisp.