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Microsoft Copilot

AI Chatbots & Assistants

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★★★★☆ 4.4 / 5 on G2 · 4.5 on Capterra (368 G2 reviews)
4.4 / 5
G2 rating, 368 reviews [source]
General AI
Microsoft 365 [source]
Free
M365 Copilot paid [source]
Work apps
Embedded AI [source]

Quick facts

CategoryGeneral AI assistant
VendorMicrosoft
Starts atFree; M365 Copilot paid
Best forMicrosoft 365 work
DeploymentWeb, Windows, M365
Free planYes
IntegrationsMicrosoft 365, Windows
G2 rating4.4 / 5
Capterra rating4.5 / 5

What is Microsoft Copilot?

Microsoft Copilot is Microsoft's AI assistant integrated across Microsoft 365 (Word, Excel, Outlook, Teams) and Windows, suited to Microsoft users wanting AI embedded in their work apps and documents. It offers a general AI assistant (free, for chat, writing, research and more, powered by advanced models) and, as Microsoft 365 Copilot (a paid per user add on), AI embedded directly in Word, Excel, PowerPoint, Outlook and Teams that works with your documents, emails and data, plus Copilot in Windows and other Microsoft products. Microsoft's AI assistant across its ecosystem, Copilot is especially valuable for Microsoft 365 users wanting AI in their everyday work apps. For Microsoft 365 work, Copilot is a leading choice.

Copilot's distinction is being Microsoft's AI assistant embedded across Microsoft 365 and Windows, working with your work content. As Microsoft 365 Copilot it brings AI directly into Word, Excel, Outlook and Teams, grounded in your organisation's documents, emails and data (via Microsoft Graph), which standalone assistants do not match for Microsoft 365 work integration, making it compelling for Microsoft users. That Microsoft 365 integration and work grounding set it apart.

Copilot at a glanceMicrosoft Copilot is Microsoft's AI assistant across Microsoft 365 and Windows [Microsoft]. It holds a 4.4 out of 5 rating across 368 reviews on G2 and 4.5 on Capterra, a leading choice for Microsoft 365 work.

Who Microsoft Copilot is best for

Microsoft Copilot is best for individuals, professionals and organisations using Microsoft 365 and Windows that want AI embedded in their everyday work apps (Word, Excel, Outlook, Teams), working with their documents and data, plus a general AI assistant. It suits Microsoft 365 work. It is a weaker fit for those wanting the largest standalone ecosystem, where ChatGPT fits, the most thoughtful writing, where Claude may appeal, Google integration, where Gemini fits, or sourced research answers, where Perplexity fits.

Key features

The core strengths are a free general AI assistant (chat, writing, research), Microsoft 365 Copilot embedding AI in Word, Excel, PowerPoint, Outlook and Teams (working with your documents, emails and data via Microsoft Graph), Copilot in Windows, and enterprise security and controls. Microsoft Copilot offers AI embedded in Microsoft work. Its Microsoft 365 integration and work grounding are its defining advantages.

Microsoft Copilot pricing

Microsoft Copilot has a free general assistant, while Microsoft 365 Copilot (AI embedded in the Microsoft 365 apps, grounded in your data) is a paid per user add on for Microsoft 365 business and enterprise plans, and Copilot Pro is a paid individual option. So the general assistant is free, with paid per user plans for the embedded, work grounded Copilot. Confirm details on the Microsoft 365 Copilot page.

Integrations and ecosystem

Copilot integrates across Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), Windows, Edge and other Microsoft products, grounded in organisational data via Microsoft Graph, with extensibility via plugins and agents. Its deep Microsoft ecosystem integration, which embeds AI across widely used work apps, is a major strength for Microsoft users.

Copilot and Microsoft 365 integration

Being embedded across Microsoft 365 and Windows, working with your work content, is the signature strength: Microsoft 365 Copilot brings AI directly into Word, Excel, Outlook and Teams, grounded in your organisation's documents, emails and data, which standalone assistants do not match for Microsoft 365 work. For Microsoft 365 work, this is the main reason to choose Copilot.

Ease of use and support

Microsoft Copilot is well rated for Microsoft 365 integration, embedding AI in work apps, personalisation and natural language, valuable for Microsoft users, with Microsoft's enterprise support, though reviewers note value depends on your Microsoft 365 use, results vary by task, and it can make mistakes (verify outputs). Its G2 reviews praise Microsoft integration, with consistency the main consideration.

Is Microsoft Copilot worth it?

For Microsoft 365 and Windows users wanting AI embedded in their everyday work apps, working with their documents and data, Microsoft Copilot is an excellent choice. The main caution is that value depends on your Microsoft use and results vary (verify outputs), so the largest standalone ecosystem suits ChatGPT, thoughtful writing Claude, Google integration Gemini, and sourced research Perplexity, but for Microsoft 365 work Copilot leads.

Pricing

Copilot (Free)

$0
per month
  • General AI assistant
  • Chat and web
  • Most people

Copilot Pro

Paid
per user / mo
  • More capability
  • Copilot in some apps
  • Individuals

Microsoft 365 Copilot

Per user
add on
  • AI in M365 apps
  • Grounded in your data
  • Organisations

Pros and cons

Pros

  • AI embedded in Microsoft 365 apps
  • Works with your documents and data
  • Free general assistant
  • Copilot in Windows
  • Enterprise security and controls

Cons

  • Full value needs Microsoft 365
  • Results vary by task
  • Can make mistakes (verify)
  • Paid per user for embedded Copilot

Microsoft Copilot alternatives

These ai chatbots & assistants tools come up most often against Microsoft Copilot.

Microsoft Copilot FAQ

What is Microsoft Copilot used for?
Microsoft Copilot is used as an AI assistant: a free general assistant for chat, writing and research, and, as Microsoft 365 Copilot, AI embedded in Word, Excel, PowerPoint, Outlook and Teams that works with your documents, emails and data, so Microsoft users get AI in their everyday work apps.
Is Microsoft Copilot free?
The general Microsoft Copilot assistant is free, while Microsoft 365 Copilot (AI embedded in the Microsoft 365 apps, grounded in your data) is a paid per user add on, and Copilot Pro is a paid individual option. See the Microsoft 365 Copilot page.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is the paid, per user version of Copilot embedded directly in Word, Excel, PowerPoint, Outlook and Teams, working with your organisation's documents, emails and data (via Microsoft Graph), so it assists within your work apps grounded in your content, beyond the free general assistant.
Microsoft Copilot vs ChatGPT, which is better?
Microsoft Copilot is embedded across Microsoft 365 and works with your documents and data, while ChatGPT is the all round leader with the largest standalone ecosystem. Copilot suits Microsoft 365 work; ChatGPT suits broad all round use.
Does Copilot work in Excel and Word?
Yes, with Microsoft 365 Copilot (the paid add on), Copilot is embedded in Word, Excel, PowerPoint, Outlook and Teams, assisting directly within those apps and working with your documents and data, which is a key reason Microsoft 365 users adopt it.
Is Microsoft Copilot good for business?
Yes. Microsoft 365 Copilot is built for business, embedding AI across Microsoft 365 apps grounded in organisational data with enterprise security and controls, making it well suited to organisations on Microsoft 365, while businesses should review data handling and follow their policies.

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