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Zuora

Billing & Invoicing

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★★★★☆ 4.1 / 5 on G2 · 4.0 on Capterra (400+ G2 reviews)
4.1 / 5
G2 rating [source]
2007
Founded [source]
Enterprise
Recurring revenue [source]
Usage + subscriptions
At scale [source]

Quick facts

CategoryEnterprise recurring revenue
Founded2007
HeadquartersRedwood City, California
Starts atCustom quote
Best forEnterprise recurring revenue
DeploymentCloud
Free planNo
IntegrationsERP, CRM, payments
G2 rating4.1 / 5
Capterra rating4.0 / 5

What is Zuora?

Zuora is an enterprise recurring revenue platform for complex subscription and usage billing at scale. Founded in 2007 as a pioneer of the subscription economy, it is built for large organisations monetising subscriptions and consumption, handling complex pricing, high volumes, subscription lifecycle management, usage based and hybrid billing, revenue recognition, and integration with enterprise ERP, CRM and finance systems. For enterprises with sophisticated recurring revenue needs, high transaction volumes, and complex monetisation, Zuora provides the depth and scale that smaller billing tools cannot. For enterprise recurring revenue and complex subscription billing at scale, Zuora is a leading choice.

Zuora's distinction is enterprise grade recurring revenue management for complex, high volume subscription and usage billing. Built for the subscription economy at scale, it handles sophisticated pricing, lifecycle and revenue needs that large organisations have, with enterprise integrations, going well beyond SMB billing tools. That enterprise depth and focus on complex monetisation set it apart, though it is complex and enterprise priced.

Zuora at a glanceZuora is an enterprise recurring revenue platform for complex subscription and usage billing at scale [Zuora]. It holds about a 4.1 out of 5 rating on G2 and 4.0 on Capterra, built for large organisations.

Who Zuora is best for

Zuora is best for large enterprises with complex, high volume subscription and usage based monetisation that need enterprise grade recurring revenue management, lifecycle and revenue recognition, integrated with ERP and finance. It suits sophisticated recurring revenue businesses at scale. It is a weaker fit for small and mid sized businesses or startups, where Stripe Billing, Chargebee or Recurly fit, and simple invoicing needs, where invoicing tools fit.

Key features

The core strengths are complex subscription and usage based billing, high volume processing, subscription lifecycle management, revenue recognition, and enterprise integrations with ERP, CRM and payments. Zuora offers sophisticated pricing and monetisation, quoting, and analytics. Its enterprise depth for complex, high volume recurring revenue, and integration with enterprise finance, are its defining advantages for large organisations.

Zuora pricing

Zuora uses custom enterprise pricing with no public figures, based on volume, modules and complexity, requiring a quote, as is typical for enterprise recurring revenue platforms. There is no free tier; it targets large organisations and is a significant investment including implementation. Because pricing scales with volume and complexity, model your recurring revenue scale and needs. Get a tailored quote via the Zuora site.

Integrations and ecosystem

Zuora integrates with enterprise ERP, CRM, payment and finance systems, so recurring revenue connects to the broader enterprise stack, which complex monetisation at scale requires. Its integrations and enterprise ecosystem let large organisations run subscription and usage billing connected to finance and operations, central to its value as an enterprise recurring revenue platform.

Zuora and complex monetisation

Complex monetisation at scale is Zuora's signature: it handles sophisticated pricing, usage based and hybrid models, high volumes, subscription lifecycle and revenue recognition that large enterprises monetising subscriptions and consumption need, which simpler tools cannot. For enterprises with complex recurring revenue, this depth and scale are the main reasons to choose Zuora.

Ease of use and support

Zuora is powerful and enterprise focused, which brings complexity, so it suits large organisations with the resources to implement and run it, backed by enterprise support. Its G2 reviews praise its depth for complex recurring revenue, with complexity, cost and implementation the main considerations versus simpler SMB billing tools.

Is Zuora worth it?

For large enterprises with complex, high volume subscription and usage based monetisation that need enterprise grade recurring revenue management integrated with finance, Zuora is a leading, pioneering choice. The main caution is its complexity and enterprise cost, so small and mid sized businesses and startups should use Stripe Billing, Chargebee or Recurly, but for complex enterprise recurring revenue Zuora excels.

Pricing

Zuora Billing

Custom
enterprise quote
  • Complex subscription billing
  • Usage based
  • Lifecycle management

Revenue / Platform

Custom
enterprise quote
  • Revenue recognition
  • Enterprise integrations
  • Scale

Pros and cons

Pros

  • Enterprise grade recurring revenue
  • Complex and usage based billing
  • High volume at scale
  • Revenue recognition
  • Enterprise ERP and CRM integration

Cons

  • Enterprise pricing, no free tier
  • Complex to implement and run
  • Overkill for SMBs and startups
  • Lower ease of use than simpler tools

Zuora alternatives

These billing & invoicing tools come up most often against Zuora.

Zuora FAQ

What is Zuora used for?
Zuora is used by large enterprises for complex recurring revenue: subscription and usage based billing at scale, subscription lifecycle management, sophisticated pricing, and revenue recognition, integrated with enterprise ERP, CRM and finance systems.
How much does Zuora cost?
Zuora uses custom enterprise pricing based on volume, modules and complexity, with no public figures or free tier, and includes implementation. It is a significant investment. Contact Zuora for a quote via the Zuora site.
Is Zuora good for enterprises?
Yes. Zuora is built for large enterprises, with enterprise grade recurring revenue management for complex, high volume subscription and usage monetisation, integrated with finance, which is its core strength over SMB billing tools.
Zuora vs Chargebee, which is better?
Zuora is an enterprise recurring revenue platform for complex, high volume monetisation, while Chargebee is more accessible for SaaS of all sizes. Zuora suits large, complex enterprises; Chargebee suits a broader range of subscription businesses.
Does Zuora support usage based billing?
Yes. Zuora supports complex usage based and hybrid billing alongside subscriptions at enterprise scale, with sophisticated pricing and revenue recognition, which suits large organisations monetising both subscriptions and consumption.
Is Zuora good for startups?
Not really. Zuora is an enterprise platform with complexity and cost, so startups and small or mid sized businesses are usually better served by Stripe Billing, Chargebee or Recurly.

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