ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an affordable, full featured ITSM with incident, problem, change and asset management, strong value for IT teams. From ManageEngine (part of Zoho), it provides ITIL aligned service management, incident, problem, change and request management, a service desk and self service portal, IT asset management (ITAM) and a CMDB, SLAs and automation, available in the cloud or on premise, at a notably affordable price. Suited to IT teams wanting capable ITSM and asset management without enterprise pricing, and to those in the ManageEngine ecosystem, it delivers strong value. For value ITSM, ManageEngine ServiceDesk Plus is a leading choice.

ManageEngine ServiceDesk Plus' distinction is capable, full featured ITSM with asset management at a low price. It covers the ITIL processes and IT asset management organisations need, cloud or on premise, for far less than enterprise platforms, and fits the broader ManageEngine suite of IT management tools. That value, completeness and asset management strength set it apart for cost conscious IT teams.

Who ManageEngine ServiceDesk Plus is best for

ManageEngine ServiceDesk Plus is best for IT teams, including SMBs and mid market, that want capable, full featured ITSM with strong IT asset management at an affordable price, cloud or on premise, especially those in the ManageEngine ecosystem. It suits value focused IT teams. It is a weaker fit for the largest enterprises needing the deepest, most extensible platform and ESM, where ServiceNow or BMC Helix fit, Atlassian teams, where Jira Service Management fits, or those wanting the most modern experience and highest ratings.

Key features

The core strengths are ITIL aligned ITSM (incident, problem, change, request), a service desk and self service portal, IT asset management (ITAM) and a CMDB, SLAs and automation, cloud or on premise, at affordable pricing. ServiceDesk Plus offers integration with the ManageEngine suite and endpoints, and good completeness. Its value, full feature set and asset management are its defining advantages.

ManageEngine ServiceDesk Plus pricing

ServiceDesk Plus is priced per technician per month (or annually), starting around 10 to 12 US dollars per technician, with Standard, Professional and Enterprise editions adding assets, change and more, plus a limited free edition and on premise options. It is among the more affordable capable ITSM tools. Costs scale with technicians and edition. Confirm current figures on the ServiceDesk Plus pricing page.

Integrations and ecosystem

ServiceDesk Plus integrates with the broad ManageEngine suite (endpoint, directory, monitoring and more), Active Directory, and third party tools, with APIs. Its integration with ManageEngine's IT management portfolio and endpoints, which lets IT teams manage service and devices together affordably, supports its value and completeness.

ServiceDesk Plus and value

Value with full features and asset management is the signature strength: ServiceDesk Plus delivers the ITIL processes, service desk and IT asset management organisations need, cloud or on premise, for far less than enterprise platforms, fitting the ManageEngine ecosystem. For cost conscious IT teams wanting capable ITSM and assets, this value is the main reason to choose it.

Ease of use and support

ServiceDesk Plus is well rated for value, completeness and asset management, with good support, though reviewers note its interface is less modern than the newest cloud tools. Its G2 reviews praise value, features and assets, with user experience versus newer tools the main consideration.

Is ManageEngine ServiceDesk Plus worth it?

For IT teams that want capable, full featured ITSM with strong asset management at an affordable price, cloud or on premise, ManageEngine ServiceDesk Plus is a strong value choice. The main caution is a less modern experience than the newest tools, so teams wanting the deepest enterprise platform may prefer ServiceNow or BMC Helix, the easiest modern ITSM Freshservice, and Atlassian teams Jira Service Management, but for value ITSM ServiceDesk Plus leads.