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Salesforce Commerce Cloud

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★★★★☆ 4.3 / 5 on G2 · 4.3 on Capterra (400+ G2 reviews)
4.3 / 5
G2 rating, 400+ reviews [source]
Enterprise
Cloud commerce [source]
Quote
Pricing [source]
+ Salesforce
Ecosystem [source]

Quick facts

CategoryEnterprise e-commerce platform
VendorSalesforce
Starts atQuote based
Best forLarge enterprise commerce
DeploymentCloud
Free planNo
IntegrationsSalesforce ecosystem
G2 rating4.3 / 5
Capterra rating4.3 / 5

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is an enterprise cloud commerce platform integrated with the Salesforce ecosystem, suited to large retailers and brands wanting a powerful, scalable, enterprise commerce solution with CRM integration. Part of the Salesforce Customer 360 platform, it offers B2C and B2B commerce, AI (Einstein) for personalisation and merchandising, order management, and tight integration with Salesforce CRM, marketing and service, as a fully managed enterprise cloud. Used by large retailers and brands, Salesforce Commerce Cloud is a leading enterprise commerce platform, strong for those wanting enterprise scale commerce unified with Salesforce's customer platform. For large enterprise commerce, Salesforce Commerce Cloud is a leading choice.

Salesforce Commerce Cloud's distinction is enterprise cloud commerce unified with the Salesforce ecosystem. It offers powerful, scalable, AI enhanced B2C and B2B commerce as a managed enterprise cloud, tightly integrated with Salesforce CRM, marketing and service for a unified customer view, which standalone platforms do not match for Salesforce integration and enterprise unification. That enterprise scale and Salesforce ecosystem integration set it apart.

Commerce Cloud at a glanceSalesforce Commerce Cloud is an enterprise cloud commerce platform in the Salesforce ecosystem [Salesforce]. It holds about a 4.3 out of 5 rating across more than 400 reviews on G2 and 4.3 on Capterra, a leading enterprise commerce platform.

Who Salesforce Commerce Cloud is best for

Salesforce Commerce Cloud is best for large retailers, brands and enterprises, especially those already using Salesforce, that want a powerful, scalable, managed enterprise commerce platform with AI and tight CRM, marketing and service integration. It suits large enterprise commerce. It is a weaker fit for small and mid sized businesses, where Shopify, BigCommerce, Wix or Squarespace fit, those wanting free open source control, where WooCommerce or Magento fit, or anyone not needing enterprise scale and Salesforce integration, given its cost and complexity.

Key features

The core strengths are enterprise B2C and B2B commerce, AI (Einstein) for personalisation and merchandising, order management, a managed enterprise cloud, and tight integration with Salesforce CRM, marketing and service. Salesforce Commerce Cloud offers unified, AI enhanced enterprise commerce. Its enterprise scale and Salesforce ecosystem integration are its defining advantages.

Salesforce Commerce Cloud pricing

Salesforce Commerce Cloud is quote based (enterprise), often priced on a percentage of gross merchandise value (GMV) or by order volume plus features, with no free tier, so pricing is tailored to large businesses and can be substantial, reflecting its enterprise positioning. Costs are significant. Confirm details on the Commerce Cloud pricing page.

Integrations and ecosystem

Salesforce Commerce Cloud integrates deeply with the Salesforce ecosystem (Sales, Service, Marketing Cloud, Data Cloud, MuleSoft) and third party commerce tools, with APIs and headless support. Its Salesforce ecosystem integration, which unifies commerce with CRM and customer data, is a major strength for enterprises on Salesforce.

Commerce Cloud and the Salesforce ecosystem

Enterprise cloud commerce unified with Salesforce is the signature strength: Commerce Cloud offers powerful, scalable, AI enhanced B2C and B2B commerce as a managed cloud, tightly integrated with Salesforce CRM, marketing and service for a unified customer view, which standalone platforms do not match for Salesforce integration. For large enterprise commerce, especially on Salesforce, this is the main reason to choose it.

Ease of use and support

Salesforce Commerce Cloud is well rated for enterprise capability, scalability, AI and Salesforce integration, strong for large retailers, with enterprise support, though reviewers note it is complex, expensive and needs implementation effort and expertise. Its G2 reviews praise enterprise power and integration, with complexity and cost the main considerations.

Is Salesforce Commerce Cloud worth it?

For large retailers, brands and enterprises, especially on Salesforce, wanting a powerful, scalable, managed commerce platform with AI and unified CRM integration, Salesforce Commerce Cloud is an excellent choice. The main caution is complexity and cost, so small and mid sized businesses suit Shopify or BigCommerce, open source control WooCommerce or Magento, but for large enterprise commerce Commerce Cloud leads.

Pricing

Commerce Cloud

Quote
enterprise (by GMV)
  • B2C and B2B commerce
  • AI and order management
  • Large retailers

With Salesforce ecosystem

Quote
enterprise
  • CRM, marketing, service
  • Unified customer view
  • Enterprises on Salesforce

Pros and cons

Pros

  • Enterprise scale commerce
  • AI (Einstein) personalisation
  • B2C and B2B
  • Tight Salesforce integration
  • Managed enterprise cloud

Cons

  • Expensive (quote based, often GMV)
  • Complex implementation
  • No free tier
  • Overkill outside enterprise

Salesforce Commerce Cloud alternatives

These e-commerce platforms tools come up most often against Salesforce Commerce Cloud.

Shopify

Leading hosted commerce platform for merchants

BigCommerce

Scalable SaaS and headless commerce platform

WooCommerce

Open-source WordPress e-commerce plugin

Salesforce Commerce Cloud FAQ

What is Salesforce Commerce Cloud used for?
Salesforce Commerce Cloud is used for enterprise e-commerce: powerful, scalable B2C and B2B online commerce with AI (Einstein) personalisation and merchandising, order management and a managed cloud, tightly integrated with Salesforce CRM, marketing and service, so large retailers and brands run unified, enterprise scale commerce.
How much does Salesforce Commerce Cloud cost?
Salesforce Commerce Cloud is quote based (enterprise), often priced on a percentage of gross merchandise value (GMV) or order volume plus features, with no free tier, so pricing is tailored to large businesses and can be substantial. See the Commerce Cloud pricing page.
Salesforce Commerce Cloud vs Shopify Plus, which is better?
Salesforce Commerce Cloud is a large enterprise platform deeply integrated with Salesforce's ecosystem, while Shopify Plus is Shopify's easier, faster enterprise tier. Commerce Cloud suits large enterprises on Salesforce wanting unification; Shopify Plus suits those wanting enterprise commerce with Shopify's ease.
Is Salesforce Commerce Cloud good for enterprises?
Yes. Salesforce Commerce Cloud is built for large retailers, brands and enterprises, offering enterprise scale B2C and B2B commerce, AI and tight integration with Salesforce CRM, marketing and service, suited to large organisations wanting unified, powerful commerce, at enterprise cost and complexity.
Does Salesforce Commerce Cloud integrate with Salesforce CRM?
Yes. A key strength of Commerce Cloud is deep integration with the Salesforce ecosystem (Sales, Service, Marketing Cloud, Data Cloud), unifying commerce with CRM and customer data for a single customer view, which is a major reason enterprises on Salesforce choose it.
Is Salesforce Commerce Cloud B2B or B2C?
Both. Salesforce Commerce Cloud supports B2C and B2B commerce, so enterprises can run consumer and business selling on the platform, integrated with Salesforce's customer platform, which suits large organisations with both or either commerce model.

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