Jira Service Management is ITSM and service desk from Atlassian. It is one of the leading options in the Help Desk & Customer Support category, used by teams that need to manage help desk & customer support work.
Jira Service Management suits teams looking for a dependable help desk & customer support solution. The best way to tell if it fits is to compare it against the alternatives below on the features you use most, then trial it with your own data.
Within Help Desk & Customer Support, Jira Service Management competes with tools like Zendesk, Freshdesk, Zoho Desk. Weigh ease of use, pricing and integrations when deciding between them.
These help desk & customer support tools come up most often against Jira Service Management.
Enterprise ticketing and omnichannel customer support suite
Cloud help desk with AI ticketing and automation
Context-aware help desk in the Zoho ecosystem