ServiceTitan

What is ServiceTitan?

ServiceTitan is the leading field service management platform for the trades, built for home and commercial service businesses in HVAC, plumbing, electrical and related fields. Founded in 2007 and now a public company, it is an end to end system covering dispatch, CRM, marketing, sales, invoicing, payments, payroll and reporting, designed to run and grow a whole service business rather than just schedule jobs. It is the market leader for larger and ambitious trades businesses, with the depth and breadth to match.

ServiceTitan's distinction is its comprehensiveness and focus on the trades. It goes far beyond scheduling to help businesses sell more, track every job and technician, manage finances, and report on the metrics that matter to a service operation. That depth makes it powerful for growing and larger trades companies, and comes with quote based, premium pricing and real implementation.

Who ServiceTitan is best for

ServiceTitan is best for growing and larger home and commercial trades businesses, HVAC, plumbing, electrical and similar, that want an end to end platform to run and scale the whole operation. It suits companies ready to invest in depth. It is a weaker fit for very small shops or solo operators, where Jobber, Housecall Pro or FieldPulse are far simpler and cheaper, since ServiceTitan is premium and comprehensive.

Key features

The core strengths are dispatch and scheduling, a full CRM and customer history, sales and marketing tools, invoicing, integrated payments and financing, payroll, and deep reporting on jobs, technicians and revenue. ServiceTitan offers a strong technician mobile app, inventory, and trade specific capabilities, plus AI for scheduling and insights. Its end to end depth for running a trades business is its defining advantage.

ServiceTitan pricing

ServiceTitan does not publish fixed prices. It is quote based, priced per technician or user and tier, and sits at the premium end for FSM, with implementation and onboarding, under annual contracts. Because it is a comprehensive platform for running a whole business, total cost reflects a significant investment, justified for larger operations by the efficiency and growth it supports. Request current pricing through the ServiceTitan site.

Integrations and ecosystem

ServiceTitan integrates with accounting systems like QuickBooks and Sage Intacct, payment and financing providers, and marketing and phone tools, plus an ecosystem of trade specific partners. Its integrations connect the field service operation to finance and marketing, supporting its role as the central system for a trades business.

ServiceTitan AI

ServiceTitan has added AI across scheduling, dispatch and business insights, including tools that help optimise technician routing, surface revenue opportunities, and assist the office, drawing on the data from running the whole operation. Its AI supports efficiency and growth for larger trades businesses.

Ease of use and support

ServiceTitan is powerful and correspondingly comprehensive, so it rewards proper onboarding and is more than small shops need, though trades teams find it tailored to their work. It offers strong onboarding, support and a large community. Its G2 reviews praise its depth and trade focus, with cost and complexity the main considerations for smaller businesses.

Is ServiceTitan worth it?

For a growing or larger trades business that wants an end to end platform to run and scale the whole operation, ServiceTitan is the market leader and often worth the investment for the efficiency, sales and visibility it provides. The main cautions are premium cost and complexity, so very small shops and solo operators are far better served by Jobber, Housecall Pro or FieldPulse.